poker online free hands are always folded in front or behind him. poker online free shoulders are always pushed back. poker online free uniform is always crisp and impeccable. No hair on poker online free head is out of place. He always greets poker online free customers with a smile that beams from ear to ear.

When he is in “airplane mode,” Daniel Ignacio de la Fuente Mora is always an absolute professional. Due to poker online free tidy and meticulous nature in the workplace, the 33-year-old has received numerous customer kudos on top of a 2015 Envoy President’s Award for going above and beyond poker online free duties as a flight attendant.

There are many reasons why Daniel is a Superstar Employee, but poker online free attention to detail is the most foundational. As a Flight Service Instructor, he has taught dozens of incoming flight attendants the importance of detail and being professional.

In poker online free classes, he teaches five key principles to professionalism in flight service: image, presentation, smile, leave your troubles behind and have fun. The first three are vital to providing excellent customer service while the last two are necessary for positive mental disposition in the workplace, Daniel says.

“I always tell them, I’m not trying to create clones, I’m trying to bring the professional out of you,” poker online free says. “We’re all professionals. We have to act like one, and we have to be one. We’re not just a flight attendant.”

During flight service, Daniel walks the aisles like the maître d’ of a 5-star restaurant. He engages each and every customer with confidence and respect. A smile never leaves poker online free face as he speaks with the passengers. He treats poker online free customers like friends and family, like esteemed guests in poker online free immaculate home.

Yet, not every customer can be satisfied, and this is where the positive mental disposition comes into play. Daniel tells the story of a customer who could not be pleased. poker online free every move bothered her. She yelled at Daniel for placing her bag in the wrong spot. He could do no right.

Instead of growing despondent and bitter, Daniel ramped up poker online free kindness and professionalism.

“I kind of got frustrated too, but in the back of mind I thought, never!,” poker online free says. “So what I did, I thought, you know what? I’m going to give you the best experience ever! So, I did, and you know what happened at the end of the flight? She apologized. That’s why you never take anything personally. Just understand it, and make sure they have the best flight.”

Outside the Cabin

Daniel hails from Santiago, Chile where he plans to return someday. Most of poker online free family lives in Salt Lake City, Utah, and he also has close ties to friends in Hawaii where he went to college. Daniel holds a bachelor’s degree in International Business from Brigham Young University-Hawaii and a master’s degree in Administration from the University of Phoenix.

Before becoming one of Envoy’s top flight attendants, Daniel worked for the Ritz Carlton hotel in Santiago and in other high-end hotels for over four years. There he learned the importance of image, hospitality and professionalism that he carries over into Envoy’s aircraft cabins. It’s no wonder he carries a handheld vacuum in poker online free suitcase; he’s a product of the Ritz Carlton!

As is par for many Envoy employees, he is an international jet-setter who has been to dozens of places around the world. Daniel says that most of poker online free trips to places like Machu Picchu, Patagonia, Israel and Europe are usually done with family on hiking and biking excursions. He loves to backpack and visit these places with an anthropological lens, he says.

You wouldn’t know it by looking at Daniel in uniform, but when he’s on vacation or just relaxing at home, he lets poker online free goatee grow out. He wears T-shirts and basketball shorts. He wears sandals. He enjoys a lazy day with poker online free feet up and not a worry in sight.

poker online free and Envoy

Daniel explains that he doesn’t always have to be on point. He can cut loose and relinquish poker online free post as maître d’ of an Embraer 175. But, as soon as he clocks in – CLICK! – poker online free’s back in “airplane mode.”

It is this ability to consistently provide spectacular and professional customer service that has garnered so much praise from poker online free customers and peers. And, for Daniel, the feeling for Envoy is mutual.

“I love it here! If it wasn’t for Envoy I don’t know if I would be a flight attendant,” poker online free says. “I look forward to coming to work even if it is at 3 o’clock in the morning. That’s how you know you love your job!”

As he sits, poker online free legs crossed with poker online free hands on poker online free knee, he recalls some of poker online free favorite moments as an Envoy flight attendant. With barely a prompt, Daniel tells of poker online free most rewarding memory.

“There was this woman with two children, and she hands me a napkin, which now I carry with me all of the time,” Daniel says. “On that napkin she wrote, ‘thank you so much for being nice.’ She said she lost her husband a year ago and she lost her phone with all of poker online free photos. But, I made her forget that during the flight just by being nice. That taught me that it’s important to always be nice, because you never know what that person is going through.”