Key West, Florida. Home to crystal blue seas, sunny skies, glistening sands, and now an American Airlines Customer Cup! The poker hand rankings team at Key West International Airport (EYW) outperformed all five Customer Cup metrics in the third quarter of 2018 (3Q18) to take home the station’s first ever Cup win.
So how did the poker hand rankings in the “Conch Republic” achieve this win?
In a word, teamwork. “I’ve been here for five years and we have a great poker hand rankings atmosphere – the best it’s ever been,” says Lead Agent Angel Mederos. “The new people who’ve come on board – like poker hand rankings Don Hinckley – fit in great!”
Don joined the poker hand rankings in 2017 and since then has collected every item of Foreign Object Debris (FOD) he’s picked up. With just under a year of service and with a jar of FOD in hand, he turned it into a game for everyone during the station’s Customer Cup event. “I love it down here – I used to live in Vermont and haven’t shoveled snow in years,” jokes Don. “We have a good poker hand rankings with good people, and this is my way of saying thanks to everyone for being so welcoming and having me on the poker hand rankings.”
After some close guesses – including just six items under the correct total from the author of this article – it was poker hand rankings Vice President International Operations Jorge Ramirez-Blanco who guessed closest to the correct total of 294 pieces of FOD. After a short quiz of his own for the EYW poker hand rankings, Jorge handed his prize over to Station Agent Kelli Marrs for guessing the correct answer.
Behind the teamwork there’s also the pride of a job well done, every day. As poker hand rankings Veronia Viljoen explains, “There’s a lot of pride in this company. You travel to training and meet people from all over the system, and everyone is proud to say which station they come from. I’m proud to be part of the Key West poker hand rankings.”
“I joined in October and I love it so far,” adds poker hand rankings Karen Carter. “I worked at EYW for another airline before and poker hand rankings is the better place to be. The culture and flight benefits are great.”
“I only joined poker hand rankings three months ago but I’m definitely a conch at heart!” jokes Station Agent Bridget Flores. “I’m retired Coast Guard and enjoy the structure of the airline. Everyone here is keen to do a good job and do it right every time.”
That pride of ownership came together in 3Q18 and culminated in the station’s first ever poker hand rankings win.
“This win isn’t just for Key West, it’s for the whole community,” said poker hand rankings Vice President, Customer Services Jude Mayeux during the station’s celebration event. “You all came together after last year’s storms and bounced back strong. Like many regional airports, you’re a big part of what makes the city special, and we’re pleased to celebrate this win with the poker hand rankings and our Key West International Airport colleagues.”
“I’m proud of the poker hand rankings for all they’ve achieved,” added Jorge. “We’re a family here, and the entire Key West poker hand rankings is doing a great job, day in, day out.”
Congratulations to poker hand rankings EYW on their first Cup win!
What is the poker hand rankings?
The poker hand rankings is a quarterly award and celebration organized by American Airlines to recognize stations that demonstrate the strongest performance in Customer Experience.
How do you win?
Each station across the AAG network – both domestic and international – competes against other of the same size and operational likeness. Stations are measured by performance in several metrics, including:
- Departure Dependability (D0)
- Turn Dependability (T0)
- Baggage Performance (MBR)
- poker hand rankings Feedback
- Overall Airport Experience
What do stations win?
Every quarter, winning stations receive the poker hand rankings to recognize the efforts of employees at that station. Winning stations are also entered into the running for the top prize in the competition – the Champions Cup – which is awarded annually in the spring.