{"id":10023,"date":"2018-10-02T09:31:28","date_gmt":"2018-10-02T14:31:28","guid":{"rendered":"https:\/\/www.envoyair.com\/?p=10023"},"modified":"2018-10-02T09:31:28","modified_gmt":"2018-10-02T14:31:28","slug":"elevating-heart-xna-2","status":"publish","type":"post","link":"https:\/\/www.envoyair.com\/2018\/10\/02\/elevating-heart-xna-2\/","title":{"rendered":"Elevating from the heart in XNA"},"content":{"rendered":"

When Envoy Station Agent\u00a0Brookie Julian<\/strong>\u00a0noticed an elderly man sitting in an awkward position near the ticket counters at Northwest Arkansas (XNA), she went over to check. That little act \u2013 being situationally aware and caring for customers around her \u2013 started a chain of events that saved the customer\u2019s life.<\/p>\n

\"IMG_XNA_Brookie_Julian_Real_American_Hero_September_2018-5\"<\/a>When she approached the elderly couple, it became clear that the husband was experiencing a serious medical issue and required urgent assistance. With the help of Lead Agent\u00a0Dave Bristow\u00a0<\/strong>and Station Agents\u00a0Billy Gale<\/strong>\u00a0and\u00a0Joel Shepard<\/strong>, Brookie helped the couple until medical assistance arrived. Once paramedics arrived, Billy and Joel helped clear a space to allow them to work and manage the crowd that had gathered to view the incident.<\/p>\n

\u201cBrookie wasn\u2019t just focused on the job in front of her, but the people around her, too,\u201d said\u00a0Steve Shatsky<\/strong>, XNA General Manager. \u201cHer situational awareness and readiness to help out made the difference that day.\u201d<\/p>\n

While paramedics assisted the customer for more than 30 minutes, Brookie helped console and support his wife. \u201cShe had her game face on and really stepped up to help everyone through this traumatic event,\u201d added Steve.<\/p>\n

But that\u2019s not all \u2013 when Brookie finished her shift, she visited the customer in hospital to check on his condition and see the family again.<\/p>\n

\u201cWe really bonded through this event,\u201d said Brookie. \u201cI don\u2019t have much of a family and we\u2019ve become close since this happened. It also turns out that I have the same birthday as him \u2013 I was born in 1983 and he was born in 1938. It\u2019s almost as if this was meant to happen.\u201d<\/p>\n

Over the coming days, Brookie and the Envoy team in XNA helped family members from across the country visit the customer in hospital. \u201cI got to meet almost everyone, and everyone seemed to already know me,\u201d added Brookie. \u201cWe\u2019re even meeting up next weekend!\u201d<\/p>\n

On Friday, Sept. 21, the Envoy team in XNA gathered together to recognize Brookie with a\u00a0Real American Hero Award<\/strong>, which comes with a $1,000 cash prize and a very special hero cape.<\/p>\n

\u201cBrookie was a hero that day,\u201d added Steve during the event. \u201cHer thoughtfulness and readiness to help really made a difference.\u201d<\/p>\n

\"IMG_XNA_Brookie_Julian_Real_American_Hero_September_2018-9\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

When Envoy Station Agent\u00a0Brookie Julian\u00a0noticed an elderly man sitting in an awkward position near the ticket counters at Northwest Arkansas (XNA), she went over to check. That little act \u2013 being situationally aware and caring for customers around her \u2013 started a chain of events that saved the customer\u2019s life. When she approached the elderly […]<\/p>\n","protected":false},"author":16,"featured_media":42115,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/10023"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=10023"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/10023\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/42115"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=10023"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=10023"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=10023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}