We had a chance to sit down with the three gentlemen to learn more about their success and what they value from a leadership position at Envoy.<\/p>\n
What\u2019s your recipe for success?<\/strong><\/h3>\n![\"IMG-CS-IAH-Ramp-Rodeo-August-2018-28\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2018\/08\/IMG-CS-IAH-Ramp-Rodeo-August-2018-28.jpg\")
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Cody:<\/strong> I love doing audits and focus on following procedure. Being a stickler as a Lead Agent or a GM is good because you don\u2019t become complacent. By following the rules, you keep everyone safe and set the standard at your airport.<\/p>\nDerrick:<\/strong> I think I was promoted because of my attention to detail. My agents always ask me about procedures because they know I\u2019ll have the answer. I enjoy training agents, and I\u2019ll do whatever it takes to bring the best out of them.<\/p>\nSidney:<\/strong> I think of myself as a servant leader who wants to see my agents succeed. I want to be an inspiration to them, but it\u2019s not about my success. It\u2019s about developing a great team.<\/p>\nWhy is Customer Service so important to you?<\/strong><\/h3>\nSidney:<\/strong> Customer Service for us is important, because it sets us apart from the competition \u2013 we should want to be the best. We\u2019re not only in the business of flying people to their destinations, but passengers choose us because of our incredible customer service.<\/p>\nDerrick:<\/strong> In air travel, passengers remember the really good experiences, as well as the really bad ones. So I try to elevate their experience and separate ourselves in a positive way.<\/p>\nIt\u2019s great when you have a customer say, \u201cWell the weather was bad and we were delayed, but that agent\u2019s smile and service made it okay.\u201d From the ticket counter to the gate, we should know that we did everything we could to make their day better.<\/p>\n
Cody:<\/strong> For me, I just like to give them that warm and fuzzy feeling. Working in a smaller airport, you get a lot of frequent flyers who become your regulars.<\/p>\nI get to know them by first name, and they become like family travelling through our airport. Plus, being consistent every day with your customer service is huge.<\/p>\n
I love when a customer starts out not in the best mood, and I can eventually get a smile out of them. I take it as a challenge to make their day better than when it started.<\/p>\n
What makes a great leader?<\/strong><\/h3>\n
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Cody:<\/strong> I love doing audits and focus on following procedure. Being a stickler as a Lead Agent or a GM is good because you don\u2019t become complacent. By following the rules, you keep everyone safe and set the standard at your airport.<\/p>\n Derrick:<\/strong> I think I was promoted because of my attention to detail. My agents always ask me about procedures because they know I\u2019ll have the answer. I enjoy training agents, and I\u2019ll do whatever it takes to bring the best out of them.<\/p>\n Sidney:<\/strong> I think of myself as a servant leader who wants to see my agents succeed. I want to be an inspiration to them, but it\u2019s not about my success. It\u2019s about developing a great team.<\/p>\n Sidney:<\/strong> Customer Service for us is important, because it sets us apart from the competition \u2013 we should want to be the best. We\u2019re not only in the business of flying people to their destinations, but passengers choose us because of our incredible customer service.<\/p>\n Derrick:<\/strong> In air travel, passengers remember the really good experiences, as well as the really bad ones. So I try to elevate their experience and separate ourselves in a positive way.<\/p>\n It\u2019s great when you have a customer say, \u201cWell the weather was bad and we were delayed, but that agent\u2019s smile and service made it okay.\u201d From the ticket counter to the gate, we should know that we did everything we could to make their day better.<\/p>\n Cody:<\/strong> For me, I just like to give them that warm and fuzzy feeling. Working in a smaller airport, you get a lot of frequent flyers who become your regulars.<\/p>\n I get to know them by first name, and they become like family travelling through our airport. Plus, being consistent every day with your customer service is huge.<\/p>\n I love when a customer starts out not in the best mood, and I can eventually get a smile out of them. I take it as a challenge to make their day better than when it started.<\/p>\nWhy is Customer Service so important to you?<\/strong><\/h3>\n
What makes a great leader?<\/strong><\/h3>\n