Whether it\u2019s bag scanners for Station Agents and Fleet Service teams, Electronic Flight Bags (EFBs) for our Pilots, or tablets for our Flight Service teams, we\u2019re investing in technology to make everyone\u2019s job easier \u2013 on the ground and in the air.<\/p>\n
Last week, our Flight Service team reached a major technology milestone by securing FAA approval to use tablets to access a digital copy of their Inflight Procedures Manual (IPM), and we\u2019re the first wholly-owned American Eagle carrier to reach this milestone.<\/p>\n
\u201cThe IPM contains everything Flight Attendants need to know to successfully complete their duties in compliance with FAA and company regulations,\u201d explains Managing Director, Flight Service Procedures & Training Development,\u00a0Linda Connors<\/strong>. \u201cGoing digital not only saves weight \u2013 Flight Attendants are expected to carry this with them on every flight \u2013 but also allows additional features like quick search and the ability to add links to relevant reference and training material in the future. A digital version also means that when the IPM is updated, the latest version is just a button click away. We\u2019re all very excited about this new technology.\u201d<\/p>\n Every Envoy Flight Attendant is issued with a tablet, which allows them to look up customer information, offer AAdvantage miles as compensation for issues, find connecting gate information, and now, view their IPM document and more.<\/p>\n