{"id":14150,"date":"2021-03-18T12:52:10","date_gmt":"2021-03-18T17:52:10","guid":{"rendered":"https:\/\/www.envoyair.com\/?p=14150"},"modified":"2021-03-18T12:52:10","modified_gmt":"2021-03-18T17:52:10","slug":"saving-a-life-in-rochester-new-york-2","status":"publish","type":"post","link":"https:\/\/www.envoyair.com\/2021\/03\/18\/saving-a-life-in-rochester-new-york-2\/","title":{"rendered":"Saving a life in Rochester, New York"},"content":{"rendered":"\n<p>When an elderly customer entered Greater Rochester International Airport (ROC) with his bike and began shaking, ROC Lead Agents&nbsp;<strong>Renee Ostrowski&nbsp;<\/strong><em>(left)&nbsp;<\/em>and&nbsp;<strong>Karen Cooper<\/strong>&nbsp;<em>(right)<\/em>&nbsp;took note. Approaching the gentleman, who appeared confused, the pair contact local airport authorities who provided an emergency blanket and took him away to hospital. The pair later discovered that the individual had borrowed the bike from a care facility located 10 miles away and was close to experiencing hypothermia due to the extreme cold winter weather.<\/p>\n\n\n\n<p>\u201cRather than avoid the situation, Karen and Renee went out of their way to help this individual get the help he needed during cold winter weather,\u201d said ROC General Manager,&nbsp;<strong>Kathy Rice<\/strong>. \u201cThey are both true heroes in my eyes!\u201d<\/p>\n\n\n\n<p>To recognize the pair\u2019s commitment to customer safety, both received a\u00a0Real American Hero\u00a0award, which comes with a $1,000 prize and a very special hero cape.<\/p>\n\n\n\n<p>Way to go,\u00a0Renee\u00a0and\u00a0Karen!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When an elderly customer entered Greater Rochester International Airport (ROC) with his bike and began shaking, ROC Lead Agents&nbsp;Renee Ostrowski&nbsp;(left)&nbsp;and&nbsp;Karen Cooper&nbsp;(right)&nbsp;took note. Approaching the gentleman, who appeared confused, the pair contact local airport authorities who provided an emergency blanket and took him away to hospital. The pair later discovered that the individual had borrowed the [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":41899,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/14150"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=14150"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/14150\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/41899"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=14150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=14150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=14150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}