The Envoy team in Appleton, Wisconsin (ATW) has come a long way. From the station\u2019s successful and smooth opening in July 2017, through chilly Wisconsin winters, hot summers, Oshkosh air show festivals and local industry growth, the team has succeeded. And to recognize that success, the team recently won an American Airlines Customer Cup win for outstanding operational performance and customer satisfaction for the third quarter of 2021 (3Q21).<\/p>\n
\u201cWe don\u2019t have the routes or the aircraft that larger stations like Green Bay (GRB) has, so we have to beat \u2018em on customer service and small town convenience,\u201d said ATW Airport Director,\u00a0Abe Weber<\/strong>\u00a0during the station\u2019s Cup celebration. \u201cA big part of that is the Envoy team and American Eagle service we have here at ATW \u2013 we appreciate you, Jake!\u201d<\/p>\n Envoy ATW General Manager,\u00a0Jake Thomack\u00a0<\/strong>adds \u201cWe have a great partnership with the airport; everything from valet parking to dog kennels, dry cleaning and more is available for our customers.\u201d<\/p>\n And customers is what team ATW saw more of; not only did the team see the highest level of traffic in the station\u2019s history during the\u00a0EAA AirVenture<\/a>\u00a0air show in July 2021, but has also seen sustained increases in customer traffic from the local community as demand for air travel continues to return in 2021.<\/p>\n \u201cToilet paper, tissues, napkins, straws, packing materials, fire trucks, manhole covers \u2013 you name it, we probably make it here in the Appleton area,\u201d adds Abe. \u201cWhile many locations across the U.S. saw a decline in demand and travel due to the pandemic, here in Appleton, the community was eager to travel again, and we were happy to help with that.\u201d<\/p>\n To help with the increased demand, the station staffed up and currently employs 22 team members.<\/p>\n \u201cI\u2019d never been on a plane before until I got this job, but now I love to fly when I can\u201d says ATW Station Agent\u00a0Molly Maxwell-Clark<\/strong>, who joined Envoy in 2019 \u201cOur customers know who we are and it\u2019s great to work with them.\u201d New hire, ATW Station Agent\u00a0Jonah Bixby\u00a0<\/strong>adds that he began a career in local law enforcement but decided to change to aviation during the pandemic.<\/p>\n On Tuesday, Dec. 7, between a long aircraft turn, new and old faces celebrated their achievement with a special lunch, cake and other festivities.<\/p>\n \u201cThe team does a great job and I\u2019m proud of everything they do, adds Jake. \u201cWe\u2019re all hoping for a DFW flight and another Cup win in 4Q21!\u201d<\/p>\n Keep being awesome, team ATW!<\/p>\n <\/p>\n The Customer Cup is a quarterly award and celebration organized by American Airlines to recognize stations that demonstrate the strongest performance in Customer Experience.<\/p>\n Each station across the AAG network \u2013 both domestic and international \u2013 competes against others of the same size and operational likeness. Stations are measured by performance in several metrics, including:<\/p>\n Every quarter, winning stations receive the Customer Cup to recognize the efforts of employees at that station. Winning stations are also entered into the running for the top prize in the competition \u2013 the Champions Cup \u2013 which is typically awarded annually in the Spring. Due to the COVID-19 pandemic, the program was put on hold between 1Q20 and 2Q21.<\/p>\n","protected":false},"excerpt":{"rendered":" The Envoy team in Appleton, Wisconsin (ATW) has come a long way. From the station\u2019s successful and smooth opening in July 2017, through chilly Wisconsin winters, hot summers, Oshkosh air show festivals and local industry growth, the team has succeeded. And to recognize that success, the team recently won an American Airlines Customer Cup win […]<\/p>\n","protected":false},"author":16,"featured_media":41852,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/15111"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=15111"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/15111\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/41852"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=15111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=15111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=15111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Click here to see photos from the station’s celebration<\/a>.<\/h2>\n
What is the Customer Cup?<\/strong><\/h4>\n
How do you win?<\/strong><\/h4>\n
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What do stations win?<\/strong><\/h4>\n