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<\/p>\nIn March, the Envoy and American Airlines teams at Southwest Florida International Airport (RSW) came together to offload a familiar piece of cargo from one of their aircraft \u2013 the American Airlines Customer Cup!<\/p>\n
After winning the Cup in the first quarter of 2023 and then again in the third quarter of 2023, this fourth quarter trophy was a proud addition to their growing collection of awards.<\/p>\n
\u201cWinning the Customer Cup three out of four times in a year is absolutely phenomenal and really shows us the caliber of this team\u2019s performance,\u201d said American Airlines RSW General Manager Robert Conwell. \u201cBoth American and Envoy teams here at Fort Myers work very hard together day in and day out to make this operation run successfully, and this win shows that all of that hard work pays off.\u201d<\/p>\n
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The team\u2019s Cup celebration kicked off in the morning with a brief conference where representatives from all across the airport, including the TSA and airport authority, were also present.<\/p>\n
\u201cThere\u2019s no way we could make this happen without the collaboration of everybody in this room,\u201d said Envoy RSW General Manager Maria Mayoli. \u201cThere are a lot of metrics that play into this \u2013 it\u2019s not an easy award to win, but with the efforts of all of our teams we were able to bring it home again.\u201d<\/p>\n
With stations competing against others based on operational size, teams win the Customer Cup based on four key metrics: Customer Satisfaction, Departure Performance (D0), Turn Performance (T0) and Baggage Performance (MBR). As always, Safety is key, and stations must have no reportable damage events for the quarter in order to be in the running for a Cup win.<\/p>\n
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The celebration continued later that afternoon in the Envoy team\u2019s breakroom. From catered lunch to scavenger hunts to games outside the ramp, the Envoy team had a great afternoon enjoying their win.
\n\u201cWe\u2019re very proud of this team and this organization. Being safe on the ramp and working well together is how we accomplish these wins,\u201d said Envoy Vice President MIA Hub Migdoel Rosa. \u201cLet\u2019s continue doing what we\u2019re doing, which is performing the best we can and working well together. Thank you for a job well done.\u201d
\nCongratulations Team RSW for another win \u2013 here\u2019s to an equally successful 2024!<\/p>\n