His hands are always folded in front or behind him. His shoulders are always pushed back. His uniform is always crisp and impeccable. No hair on his head is out of place. He always greets his customers with a smile that beams from ear to ear.<\/p>\n
When he is in \u201cairplane mode,\u201d Daniel Ignacio de la Fuente Mora is always an absolute professional. Due to his tidy and meticulous nature in the workplace, the 33-year-old\u00a0has received numerous customer kudos on top of a 2015 Envoy President\u2019s Award for going above and beyond his duties as a flight attendant.<\/p>\n
There are many reasons why Daniel is a Superstar Employee, but his attention to detail is the most foundational. As a Flight Service Instructor, he has taught dozens of incoming flight attendants the importance of detail and being professional.<\/p>\n
In his classes, he teaches five key principles to professionalism in flight service: image, presentation, smile, leave your troubles behind and have fun. The first three are vital to providing excellent customer service while the last two are necessary for positive mental disposition in the workplace, Daniel says.<\/p>\n
![\"IMG_FS_Daniel_de_la_fuente_mora_Sept27-3\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2016\/09\/IMG_FS_Daniel_de_la_fuente_mora_Sept27-3-400x225.jpg\")
\u201cI always tell them, I\u2019m not trying to create clones, I\u2019m trying to bring the professional out of you,\u201d Daniel says. \u201cWe\u2019re all professionals. We have to act like one, and we have to be one. We\u2019re not just a flight attendant.\u201d<\/p>\n
During flight service, Daniel walks the aisles like\u00a0the ma\u00eetre d’ of a 5-star restaurant. He engages each and every customer with confidence and respect. A smile never leaves his face as he speaks with the passengers. He treats his customers like friends and family, like esteemed guests in his immaculate home.<\/p>\n
Yet, not every customer can be satisfied, and this is where the positive mental disposition comes into play. Daniel tells the story of a customer who could not be pleased. His every move bothered her. She yelled at Daniel for placing her bag in the wrong spot. He could do no right.<\/p>\n
Instead of growing despondent and bitter, Daniel ramped up his kindness and professionalism.<\/p>\n
\u201cI kind of got frustrated too, but in the back of mind I thought, never!,\u201d Daniel says. \u201cSo what I did, I thought, you know what? I\u2019m going to give you the best experience ever! So, I did, and you know what happened at the end of the flight? She apologized. That\u2019s why you never take anything personally. Just understand it, and make sure they have the best flight.\u201d<\/p>\n
Daniel hails from Santiago, Chile where he plans to return\u00a0someday. Most of his family lives in Salt Lake City, Utah, and he also has close ties to friends in Hawaii where he went to college. Daniel holds a bachelor\u2019s degree in International Business from Brigham Young University-Hawaii and a master\u2019s degree in\u00a0Administration\u00a0from the University of Phoenix.<\/p>\n
Before becoming one of Envoy\u2019s top flight attendants, Daniel worked for the Ritz Carlton hotel in Santiago and in other high-end hotels for over four years. There he learned the importance of image, hospitality and professionalism that he carries over into Envoy\u2019s aircraft cabins. It\u2019s no wonder he carries a handheld vacuum in his suitcase; he\u2019s a product of the Ritz Carlton!<\/p>\n
As is par for many Envoy employees, he is an international jet-setter who has been to dozens of places around the world. Daniel says that most of his trips to places like Machu Picchu, Patagonia, Israel and Europe are usually done with family on hiking and biking excursions. He loves to backpack and visit these places with an anthropological lens, he says.<\/p>\n
You wouldn\u2019t know it by looking at Daniel in uniform, but when he\u2019s on vacation or just relaxing at home, he lets his goatee grow out. He wears T-shirts and basketball shorts. He wears sandals. He enjoys a lazy day with his feet up and not a worry in sight.<\/p>\n
![\"IMG_FS_Daniel_de_la_fuente_mora_Sept27-2\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2016\/09\/IMG_FS_Daniel_de_la_fuente_mora_Sept27-2-400x225.jpg\")
Daniel and Envoy<\/h3>\nDaniel explains that he doesn\u2019t always have to be on point. He can cut loose and relinquish his post as ma\u00eetre d’ of an Embraer 175. But, as soon as he clocks in \u2013 CLICK! \u2013 <\/em>he\u2019s back in \u201cairplane mode.\u201d<\/p>\n It is this ability to consistently provide spectacular and professional customer service that has garnered so much praise from his customers and peers. And, for Daniel, the feeling for Envoy is mutual.<\/p>\n \u201cI love it here! If it wasn\u2019t for Envoy I don\u2019t know if I would be a flight attendant,\u201d Daniel says. \u201cI look forward to coming to work even if it is at 3 o\u2019clock in the morning. That\u2019s how you know you love your job!\u201d<\/p>\n As he sits, his legs crossed with his hands on his knee, he recalls some of his favorite moments as an Envoy flight attendant. With barely a prompt, Daniel tells of his most rewarding memory.<\/p>\n \u201cThere was this woman with two children, and she hands me a napkin, which now I carry with me all of the time,\u201d Daniel says. \u201cOn that napkin she wrote, \u2018thank you so much for being nice.\u2019 She said she lost her husband a year ago and she lost her phone with all of his photos. But, I made her forget that during the flight just by being nice. That taught me that it\u2019s important to always be nice, because you never know what that person is going through.\u201d<\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" His hands are always folded in front or behind him. His shoulders are always pushed back. His uniform is always crisp and impeccable. No hair on his head is out of place. He always greets his customers with a smile that beams from ear to ear. When he is in \u201cairplane mode,\u201d Daniel Ignacio de […]<\/p>\n","protected":false},"author":25,"featured_media":42343,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[84,85,86,51,68,87,88,89,90,91],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/3111"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=3111"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/3111\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/42343"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=3111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=3111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=3111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}