![\"\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2024\/07\/IMG_NAS_Cup_photos_july-2.png\")
<\/p>\n
What preparations set you up for success?<\/strong><\/h5>\nOur success is built on meticulous planning and collaboration between all employees. We ensure that everyone is well trained, informed, and ready to handle any situation that arises.<\/p>\n
By aligning our goals and working closely with our above-the-wing colleagues at American Airlines, we\u2019ve created a seamless operation that consistently delivers excellent customer service.<\/p>\n
What role does communication play in award-winning teamwork?<\/strong><\/h5>\nCommunication is the backbone of our teamwork. It ensures that every employee, whether on the ramp or in the terminal, is on the same page and working toward a common goal.<\/p>\n
By maintaining open and transparent communication channels, we\u2019ve fostered a culture of trust and efficiency. Our collaboration with the American team has been crucial in achieving this level of communication and coordination.<\/p>\n
What advice do you have for other stations to win the award?<\/strong><\/h5>\nFocus on building a cohesive team where everyone understands their role and feels valued. Effective communication and continuous training are key.<\/p>\n
Learn from your successes and setbacks, and don\u2019t hesitate to collaborate with colleagues from different areas. Their insights and support can be invaluable in elevating your station\u2019s performance.<\/p>\n","protected":false},"excerpt":{"rendered":"
During the first quarter of 2024 (1Q24), five Envoy Customer Services teams won the American Airlines Customer Cup, with teams in Charleston, S.C. (CHS), Evansville, Ind. (EVV), Georgetown-Exuma, Bahamas (GGT), Maui, Hi. (OGG) and Nassau, Bahamas (NAS) taking home the trophy. We recently reached out to three of the teams in NAS, GGT and OGG […]<\/p>\n","protected":false},"author":24,"featured_media":46394,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[863,261,173,1263,1264],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/46392"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=46392"}],"version-history":[{"count":3,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/46392\/revisions"}],"predecessor-version":[{"id":46397,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/46392\/revisions\/46397"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/46394"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=46392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=46392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=46392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Communication is the backbone of our teamwork. It ensures that every employee, whether on the ramp or in the terminal, is on the same page and working toward a common goal.<\/p>\n
By maintaining open and transparent communication channels, we\u2019ve fostered a culture of trust and efficiency. Our collaboration with the American team has been crucial in achieving this level of communication and coordination.<\/p>\n