![\"IMG_ATW_Opening_Inaugural_July_2017-9\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2017\/07\/IMG_ATW_Opening_Inaugural_July_2017-9.jpg\" "\\"Two")
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Needless to say, the inaugural flight was an all-hands-on-deck situation, with more than a dozen employees and managers working or supervising the flight. One of these supervisors is Program Manager of Ground Handling Steve Letz.<\/p>\n
\u201cWe want to bring in extra folks to make sure everything runs smoothly on that first day,\u201d said Steve. \u201cThe new employees get the same training as American, so we\u2019re here to ensure their service is consistent to what a customer would receive in Dallas\/Fort Worth.\u201d<\/p>\n
Included in the support staff is Ground Safety & Environmental Coordinator Jason Markle who is responsible for implementing proper safety measures and observing the new agents as they work on the ramp. \u201cWith safety being our primary concern out on the ramp, it\u2019s necessary for the Safety team to be here not only to train and observe, but to be supportive as they learn their duties,\u201d said Jason.<\/p>\n Opening and transitioning stations into the Envoy system takes a village to coordinate, set up and execute. From a program manager\u2019s perspective, they are tasked with helping in the hiring process of new agents, training the new hires, and ordering all the necessary supplies for the station.<\/p>\n The term supplies<\/em> isn\u2019t exactly the best term for this \u2013 let\u2019s try, everything<\/em>. Building a station from scratch \u2013 as is the case in ATW \u2013 \u00a0requires new furniture, kiosks, computers, office supplies, uniforms, ground support equipment, safety gear, ticket stock, lockers\u2026everything.<\/p>\n <\/p>\n In addition to the new accouterments, the station is set up to start a fresh culture that begins a \u201cclean slate\u201d mindset, Steve said. New hires coming into a brand new station like ATW have the advantage of a focused team that is driven by creating its own success, as well as up-to-date equipment that raises the potential for accomplishing their everyday duties.<\/p>\n One of the new airport agents in ATW is only new to the airport, but not to the operation. Briana Roop decided to transfer from Green Bay to ATW for the opportunity of more responsibility. With her knowledge and on-the-job experience, Briana can be a leader to the new crop of airport agents.<\/p>\n \u201cIt\u2019s really cool to come into a new station and start fresh,\u201d said Briana. \u201cI wanted to join the team because it\u2019s a once-in-a-lifetime experience.\u201d<\/p>\n <\/p>\n A few months after the opening of ATW, Steve and others who oversee the stations will be able to really evaluate its success by looking at a few key measurements. This includes ratings of on-time departure, whether their training is beginning to develop and take hold, and, foremost, their commitment to safety.<\/p>\n<\/a><\/p>\nA fresh start<\/h3>\n
<\/a><\/p>\n<\/a>As for the ATW team of airport agents, they have the added advantage of starting their training together, which builds cohesiveness and familiarity. When they begin their work, they have their bond as coworkers to lean on and make their days run smoother.<\/p>\nTools for success<\/h3>\n
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