By coordinating their schedules, they are never laboring a day, but rather spreading joy and goodwill to their customers together as a team.<\/p>\n
\u201cWe make it our mission that every time someone steps off our plane, they\u2019re smiling,\u201d says Whitni. \u201cWe try to personalize our service, because people like to feel like they\u2019re the only ones on the plane. It makes their day.\u201d<\/p>\n
Above-and-Beyond: The new norm<\/h3>\n
<\/p>\n On a regular basis, Donna and Whitni are doing things\u00a0to help elevate their customers\u2019 experience, like bringing honey in winter for sore throats, cutting straws for children to drink out of the wide-mouth cups without spilling, providing portable battery chargers for waning phones or chasing down passengers to return an item they left behind on the aircraft.<\/p>\n It\u2019s not required of Envoy flight attendants, but they will often help passengers trying to make a connecting flight in any way they can. Also not required is a Christmas serenade, but Whitni has been known from time to time to belt out a few verses from \u201cJingle Bell Rock.\u201d<\/p>\n When it comes to kids, Donna and Whitni are nonplussed in the red, tear-drenched face of adversity. They have brought kids into the cockpit, showed them the galley, played games with them on their iPads, and will try to bring calm to\u00a0parents juggling kids and luggage onto a crowded cabin.<\/p>\n \u201cIt feels good to make people happy,\u201d says Whitni. \u201cAt the end of the day, you get out what you put it in.\u201d<\/p>\n \u201cWe try to treat people how we would like to be treated or how we would treat our own family,\u201d adds Donna. \u201cThe difference is that we take time to engage with our passengers, because we care. We genuinely do care about them.\u201d<\/p>\n <\/p>\n Even though they say it\u2019s not work, they do perform their duties at an elite level. Like any great team, they complement each other and work to their individual strengths.<\/p>\n They say that Donna takes the lead in the cabin and Whitni follows, but they have the same goal to have fun while being great at their jobs. It\u2019s also important to them to give the same seamless customer service that they would expect on a mainline American Airlines flight.<\/p>\n Donna knows that by giving their customers fabulous service, she is creating return customers \u2013 which in turn ensures a stronger future for Envoy. Accomplishing this goal is fairly easy for the Dream Team, because they have a spirited personality and make sure there\u2019s \u201cnever a dull moment when you fly with us,\u201d Whitni says.<\/p>\n So far, their plan to keep customers coming back has worked, as many have asked them if they can fly with the Dream Team again, says Donna. The customers want to continue getting the amazing above-and-beyond service provided by Donna and Whitni.<\/p>\n <\/p>\n![\"IMG-FS-Buddy-FAs-Odea-Bragg-5\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2017\/08\/IMG-FS-Buddy-FAs-Odea-Bragg-5.jpg\")
<\/a><\/p>\n\u201cIt\u2019s not work, it\u2019s fun.\u201d<\/h3>\n
<\/a><\/p>\nBirds of an Envoy feather fly together<\/h3>\n