![\"IMG-MIA-CS-Seth_Haldeman-1\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2017\/09\/IMG-MIA-CS-Seth_Haldeman-1.jpg\")
<\/a>On behalf of Miami, I want to thank you for all the support you\u2019ve given us this past week. Miami hasn\u2019t seen a storm this size in over a decade, and the preparation and recovery from it were new for the vast majority of our team members. We had our challenges along the way, but despite these challenges we all took care of each other.<\/p>\nA lot of good has come out of a difficult situation. We even have many employees asking what they can do to help out Key West, even though we know they\u2019re having their own troubles. We\u2019re very proud of our family here in Miami, and we wanted to ensure that you know that we appreciate all you\u2019ve done for us.<\/p>\n
Thank you,<\/p>\n
MIA MGR Ramp Services, Seth Haldeman<\/em><\/p>\n <\/p>\n What preparations did you make\u00a0at MIA in the days\u00a0Irma\u2019s landfall?<\/strong><\/p>\n As a group, we started preparing for Irma a week before she was scheduled to hit South Florida. We stocked up on supplies we felt would be needed after the storm passed, such as tarps for damaged roofs. We also stocked up on dry goods and canned food supplies that we could hand out afterwards.<\/p>\n As we wound\u00a0down the operation before the storm approached, I had to ensure all of our ground equipment is properly secured and staged in a way that we could easily access it to be able to put the ramp back together. Before I left for the airport hotel, I took hard copies of the employee contact lists just in case we lost power, so we can check on their safety.<\/p>\n After the storm passed, I had to go make an assessment in the terminal and the ramp to ensure we could safely restart the operation.<\/p>\n Can you speak to Envoy\u2019s family-like culture and how important, in hard times like these, that is for employees?<\/strong><\/p>\n When we have new hires, on their first day I stress to them that this is a family here in MIA and that first and foremost we look out for each other. After we started to return to work, upon seeing our co-workers, the first question that was asked was — \u201chow are you doing?”<\/p>\n Most of us had property damage. We still had some team members without electricity and water more than a week after the hurricane hit. We started networking and hooking up employees with needs with those that were offering help.<\/p>\n There have been a lot of feats of heroism going on in the Envoy system, any that stand out to you?<\/strong><\/p>\n One of the hotels where the majority of our volunteers were staying lost power and water even before the storm hit. Upon hearing of this crisis, some of our other volunteers scrambled to find restaurants that were still open, and braved the impending storm to deliver food and water to those team members.<\/p>\n And it wasn\u2019t done for just Envoy. There were many American Airlines volunteers at that hotel as well, and Envoy provided for them, too. According to one of my shift managers that was staying at the hotel, if one of our team members had something to share, it would be shared, and with as many people as possible.<\/p>\n
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Proud and thankful<\/h3>\n
<\/a><\/p>\nMIA Ramp Services storing ground equipment before hurricane Irma arrived.<\/h5>\n