![\"IMG-FS-FA-Michael-Fredrick-3\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2017\/08\/IMG-FS-FA-Michael-Fredrick-3.jpg\")
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Aboard one of his many flights, Michael had the opportunity to serve American Airlines CEO Doug Parker. He had been waiting to have Doug on his plane since the American Airlines merger in 2013, and he finally had his chance to show off his skills.<\/p>\n
Michael says he greeted Doug like any other customer, but told him that he likes to do things differently. He greets every customer by name, shakes their hand and broadcasts his positive message over the PA.<\/p>\n
On that flight, he says he handed out Kid\u2019s Wings to two children and saved one for Doug.<\/p>\n
\u201cI said, \u2018Doug! When was the last time you got some wings?\u2019\u201d says Michael. \u201cDoug says, \u2018I don\u2019t know how long it\u2019s been. Forever.\u2019 And he just starts laughing! I made Doug Parker laugh!\u201d<\/p>\n
In a letter addressing Envoy CEO Pedro F\u00e1bregas, Doug wrote, “I had a great flight attendant on this Envoy flight, Pedro –Michael Lee Frederick. He has to be well known by your team. Please pass along my thanks for his positive attitude and his commitment to serving our customers.\u201d<\/p>\n
Singing his heart out<\/h3>\n
<\/p>\n That\u2019s Michael\u2019s style as a flight attendant; always happy, always entertaining and always spreading joy. Michael has been singing opera professionally for 14 years in Dallas and San Francisco — and if you\u2019re interested, he has an album of standards called Perhaps Love<\/em>, which features opera, jazz and standards.<\/p>\n But Michael doesn\u2019t sing for CDs, glory and fame \u2013 he has a mission to fundraise money for cancer research as a testament to his mother who battled with the disease. To this day, Michael has sold over 400 thousand albums raising more than $94 thousand for charity.<\/p>\n But that\u2019s not saying that he couldn\u2019t be famous. In fact, Michael made it as far as the third-round of X-Factor<\/em> and almost became the oldest contestant on The Voice<\/em>.<\/p>\n Even though Michael hasn\u2019t made it to network television with his massive voice, he has sang with the likes of Bette Midler and performed at prestigious venues from San Francisco to Fort Worth\u2019s Bass Performance Hall. Michael says that he was surprised by Fort Worth Mayor Betsy Price on one of his flights who, after hearing Michael sing, asked him if he\u2019s ever sang at the Bass Hall.<\/p>\n \u201cI told her, \u2018As a matter of fact, I have and I will again!\u201d says Michael. \u201cSee? Like I always say, every step you take your reputation\u2019s at stake.\u201d<\/p>\n <\/p>\n For Michael, that statement holds true in his position as a flight attendant, too. Whether it\u2019s delivering top-rate customer service, sharing words of confidence or interacting with colleagues, Michael tries to build his reputation as one of Envoy\u2019s best flight attendants.<\/p>\n He says that his key to happiness at work is \u201cto love what you do and do what you love.\u201d For Michael, it\u2019s the people that make his job special including customers, colleagues and management.<\/p>\n Michael says he\u2019s had opportunities to fly for American Airlines and other airlines, but he stays with Envoy because he likes the intimacy he has with his customers and coworkers.<\/p>\n Keeping that positive attitude is something that Michael, who also works as an Initial Operating Experience instructor, tries to impart on new flight attendants who fly with him.<\/p>\n \u201cI was always tell them that your attitude determines your altitude, meaning that how you carry yourself decides how far you will go in life,\u201d says Michael. \u201cSecondly, I tell them that management and I are here to help you succeed. We\u2019re invested in you!\u201d<\/p>\n At 58 years old and 14 years with Envoy, Michael has experienced just about everything that could happen as a flight attendant. Even with all of the curveballs and wrenches that could be thrown his way, Michael says that he still hasn\u2019t had a bad day.<\/p>\n \u201cSince I was 14 years old, I told myself that I would never have a bad day,\u201d says Michael. \u201cI may have a bad moment or a bad hour, but there are no bad days for me.\u201d<\/p>\n If you\u2019re a customer on one of his flights, there\u2019s a good chance you\u2019ll have a great day right alongside Michael. Here\u2019s to hoping you get to hear him sing an aria, carol or a little ditty, because as he says, he\u2019s \u201cready to sing at the drop of a hat!\u201d<\/p>\n Author\u2019s note:<\/strong> During the interview, Michael was full of philosophies, affirmations and little phrases we\u2019d like to share with our readers.<\/em><\/p>\n <\/p>\n \u201cKeep making choices in life — it\u2019s our greatest gift to be able to choose differently every day.\u201d<\/p>\n \u201cAs long as you\u2019re alive and choosing to be happy every day, you\u2019ll never it get it wrong and you\u2019ll never get it done.\u201d<\/p>\n \u201cWhen you\u2019re authentic, no one can put you into a box.\u201d<\/p>\n \u201cMy philosophy for a fulfilling life is three-fold \u2013 one, know who you are; two, get over your ego; and three, get in service for others.\u201d<\/p>\n \u201cFear stands for, False Expectations Appearing Real.\u201d<\/p>\n \u201cI believe in the Law of Attraction, which states, \u2018that which is like unto itself, is drawn.\u2019 Meaning, what you focus your thoughts on — whether negative or positive — can manifest itself in your life.\u201d<\/p>\n Imagine sitting in the cabin of an Embraer 175 about to reach your gate, and over the PA a flight attendant begins thanking the customers aboard the plane. When Envoy Flight Attendant Michael Frederick is that person holding the phone, he likes to do things a little differently. \u201cI tell my customers the same thing […]<\/p>\n","protected":false},"author":25,"featured_media":42250,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[105,64,65,66,144,173,185,277,86,51,68,118,87,88,278,279,90],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/6820"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=6820"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/6820\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/42250"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=6820"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=6820"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=6820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/a><\/p>\n\u201cLove what you do\u201d<\/h3>\n
<\/a><\/p>\n<\/a><\/p>\nMichael with Flight Service Manager Brandi Araujo<\/h5>\n
What you think, you become<\/h3>\n
<\/a><\/p>\nPhoto above by Homethods.com<\/a><\/h5>\n","protected":false},"excerpt":{"rendered":"