{"id":6958,"date":"2017-10-09T11:24:39","date_gmt":"2017-10-09T16:24:39","guid":{"rendered":"https:\/\/www.envoyair.com\/?p=6958"},"modified":"2017-10-09T11:24:39","modified_gmt":"2017-10-09T16:24:39","slug":"saving-lives-chicago-3","status":"publish","type":"post","link":"https:\/\/www.envoyair.com\/2017\/10\/09\/saving-lives-chicago-3\/","title":{"rendered":"Saving lives in Chicago"},"content":{"rendered":"<p>We\u2019ve recognized several Envoy employees since American extended the\u00a0Real American Hero program to wholly-owned regional carriers earlier this year. But it\u2019s the Envoy team in Chicago (ORD) that gets a notable mention for their actions \u2013 with\u00a0<strong>three agents saving two lives in three days.<\/strong><\/p>\n<p>The first incident involved a passenger collapsing on the jetbridge while boarding an aircraft. Envoy Passenger Services Agent<strong>\u00a0Sharon Cruz-Holguin<\/strong><em>\u00a0<\/em>used her previous nursing experience to provide first aid to the customer until paramedics arrived. Just three days later, another passenger experienced a medical issue and Envoy Passenger Services Agent<strong>\u00a0Lillian Miller\u00a0<\/strong>and Passenger Services Supervisor\u00a0<strong>Alex Lopez\u00a0<\/strong>stepped into action.<\/p>\n<p>\u201cHe wasn\u2019t breathing and didn\u2019t have a pulse \u2013 we knew we had to act fast,\u201d said Lillian. \u201cAlex rushed to grab oxygen and an AED [Automated External Defibrillator], and with the assistance of two passengers who were medical professionals, we administered a shock and helped until paramedics arrived.\u201d The passenger survived the incident and even sent a family photo to Lillian after the event to thank her for actions.<\/p>\n<p>\u201cWe\u2019re all proud of Sharon, Lillian and Alex \u2013 their actions made the biggest difference you can possibly make to the lives of our passengers,\u201d said Devon Morgan, Envoy Managing Director, Customer Services. \u201cOutstanding job \u2013 you\u2019re all heroes!\u201d<\/p>\n<p>The Real American Hero award comes with a $1,000 cash prize and a very special hero cape. Way to go, Sharon, Lillian and Alex!<\/p>\n<p><a href=\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2017\/10\/IMG-ORD-Real-American-Hero-Alex_Lopez_Lillian_Miller-7.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-6961 size-full\" src=\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2017\/10\/IMG-ORD-Real-American-Hero-Alex_Lopez_Lillian_Miller-7.jpg\" alt=\"IMG-ORD-Real-American-Hero-Alex_Lopez_Lillian_Miller-7\" width=\"1024\" height=\"576\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve recognized several Envoy employees since American extended the\u00a0Real American Hero program to wholly-owned regional carriers earlier this year. But it\u2019s the Envoy team in Chicago (ORD) that gets a notable mention for their actions \u2013 with\u00a0three agents saving two lives in three days. The first incident involved a passenger collapsing on the jetbridge while [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":42254,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/6958"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=6958"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/6958\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/42254"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=6958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=6958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=6958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}