![\"IMG-BIL-dick-ellis-painting\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2018\/07\/IMG-BIL-dick-ellis-painting.jpg\")
<\/a><\/p>\n <\/p>\n
The painting, depicting Ron’s\u00a0\u201cfavorite cows, all actual pets with individual stories,\u201d was painted by Billings artist Dick Ellis, who is a longtime friend of his. Needless to say, the painting was precious cargo and Christine went way out of her way to ensure it was treated as so, finding space in the coat closet aboard the aircraft.<\/p>\n
Christine, who has been the BIL general manager for the past four months, modestly explains that customer service isn\u2019t about how she approaches it, but rather to do what every customer deserves.<\/p>\n
\u201cThey are truly important, and their issue becomes my issue,\u201d said Christine. \u201cMy job is to then solve the issue. It might not always be perfect, however the customer should believe that I have used all the tools I have available to help them.\u201d<\/p>\n
With a little help (and bubble wrap), the\u00a0painting has made it safely to Ron’s\u00a0home in Texas.<\/p>\n
He\u00a0affectionately wrote in his letter, \u201cI will be forever grateful to Christine and will try my best to fly American Airlines every chance I get in the future because of her!\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
It\u2019s no secret;\u00a0airports can be difficult for customers to travel through, with so many regulations and rules in place to make travel safer, but at the cost of convenience. When one passenger flying from Billings Logan International Airport (BIL) to Dallas-Fort Worth (DFW) ran into a snag concerning a painting too large to carry on […]<\/p>\n","protected":false},"author":25,"featured_media":42132,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[105,64,66,433,434,144,173,185,86,51,68,435,63,91],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/9359"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=9359"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/9359\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/42132"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=9359"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=9359"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=9359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"IMG-BIL-CS-Christine-Stanisich\"](\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2018\/07\/IMG-BIL-CS-Christine-Stanisich.jpg\")
<\/a>The customer, Ron Holliday, relayed his situation to BIL General Manger Christine Stanisich and \u201cwithout batting an eye\u201d she began measuring the painting and compared it to the cabin measurements of the Embraer 175 to make sure it would fit, he\u00a0wrote in an email to Envoy management. Christine (pictured, left) told Ron\u00a0that she would personally make sure that the painting would make it through security and with him onboard the plane.<\/p>\n