{"id":9970,"date":"2018-09-18T10:12:49","date_gmt":"2018-09-18T15:12:49","guid":{"rendered":"https:\/\/www.envoyair.com\/?p=9970"},"modified":"2018-09-18T10:12:49","modified_gmt":"2018-09-18T15:12:49","slug":"customer-cup-comes-colorado-rocky-mountains-2","status":"publish","type":"post","link":"https:\/\/www.envoyair.com\/2018\/09\/18\/customer-cup-comes-colorado-rocky-mountains-2\/","title":{"rendered":"Customer Cup comes to the Colorado Rocky Mountains"},"content":{"rendered":"<p>High in the Rocky Mountains, more than 7,800 feet above sea level, you\u2019ll find the Aspen-Pitkin County Airport (ASE). Despite wildfires and airport limitations \u2013 only certain aircraft are permitted to land at ASE, and pilots have to undergo special training \u2013 the Envoy team pulled through in the second quarter of 2018 (2Q18) to exceed all five American Airlines Customer Cup metrics and take home their first Cup win.<\/p>\n<p><a href=\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2018\/09\/IMG_ASE_2Q18_Customer_Cup-5.jpg\"><img decoding=\"async\" class=\"alignnone size-medium wp-image-9973\" src=\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2018\/09\/IMG_ASE_2Q18_Customer_Cup-5-400x225.jpg\" alt=\"IMG_ASE_2Q18_Customer_Cup-5\" align=\"right\" \/><\/a>\u201cThis last year has been great \u2013 we\u2019re seeing more and more customers fly to Aspen to enjoy the outdoors,\u201d said ASE General Manager, <strong>Danny Ortiz<\/strong>. \u201cThis demand also means that where we used to have to put people on leave or send them for Temporary Duty (TDY) assignments during the off-season, we\u2019re now able to staff the station all year round \u2013 we\u2019re even expecting nine daily departures this winter, up from eight last winter.\u201d<\/p>\n<p>The airport is also responding to increased demand by proposing <a href=\"http:\/\/aspenairport.com\/airport-improvements-ea\/summary\" target=\"_blank\" rel=\"noopener\">a runway expansion project<\/a> for 2019, which will allow small mainline aircraft \u2013 such as Airbus A319s \u2013 to fly into the airport.<\/p>\n<p>\u201cWe\u2019re a unique station \u2013 where most places slow down for winter, we speed up!\u201d jokes ASE Station Agent <strong>Laura Coarsely<\/strong>. \u201cWe get a lot of international and codeshare customers, too. For many of our customers, that means their experience here is what they associate with American.\u201d<\/p>\n<p>Coming out of winter and heading into 2Q18, team ASE hit their stride, outperforming all five Customer Cup metrics and taking home the coveted prize.<\/p>\n<p>\u201cWith fewer departures to manage, we were able to focus on really making every customer experience special,\u201d explained ASE Station Agent <strong>Steven Serena<\/strong>. \u201cIt\u2019s also fun to see frequent flyers \u2013 Executive Platinums and so on \u2013 traveling with their families. They don\u2019t always know what to do when there\u2019s little ones involved!\u201d<\/p>\n<p>\u201cThis is a station where some metrics \u2013 like MBR \u2013 matter so much more than at other locations,\u201d said <strong>John Jaynes<\/strong>, Envoy Senior Vice President, Customer Services. \u201cCustomers need their cold-weather gear and ski equipment. You all worked together to make sure that no bag was left behind \u2013 and that customers had a positive travel experience. Way to go!\u201d<\/p>\n<p>To celebrate, the station visited a nearby barbeque restaurant to share a meal and reflect on their win. \u201cI\u2019ve been all over \u2013 I\u2019ve lived in California and Hawaii, the Caribbean, Europe, Asia, but Aspen will always be my home base,\u201d said ASE Station Agent <strong>Lillian Bailey<\/strong> during the meal. \u201cIt\u2019s a great team we have here, and I\u2019m glad we\u2019re continuing to build on our success.\u201d<\/p>\n<p>Congratulations to team ASE on their first Cup win!<\/p>\n<p><a href=\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2018\/09\/IMG_ASE_2Q18_Customer_Cup-4.jpg\"><img decoding=\"async\" class=\"alignnone size-large wp-image-9972\" src=\"https:\/\/www.envoyair.com\/wp-content\/uploads\/2018\/09\/IMG_ASE_2Q18_Customer_Cup-4-1024x684.jpg\" alt=\"IMG_ASE_2Q18_Customer_Cup-4\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>High in the Rocky Mountains, more than 7,800 feet above sea level, you\u2019ll find the Aspen-Pitkin County Airport (ASE). Despite wildfires and airport limitations \u2013 only certain aircraft are permitted to land at ASE, and pilots have to undergo special training \u2013 the Envoy team pulled through in the second quarter of 2018 (2Q18) to [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":42111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/9970"}],"collection":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/comments?post=9970"}],"version-history":[{"count":0,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/posts\/9970\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media\/42111"}],"wp:attachment":[{"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/media?parent=9970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/categories?post=9970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.envoyair.com\/wp-json\/wp\/v2\/tags?post=9970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}